People in aged care facilities

People in aged care facilities

If you are in an aged care facility, you may complete the survey independently through the postal service, by requesting the assistance of someone you trust, or through a paperless response. Like all eligible Australians, survey materials will be posted to aged care facility residents’ addresses on the Electoral Roll or to an alternative address advised to the ABS.

Online or telephone response

If you are in a residential aged care facility and cannot complete or post back the paper survey form, you may be able to respond to the survey online or by telephone.

From 25 September to 20 October, you can get a Secure Access Code via the Australian Marriage Law Postal Survey online enquiry form or by calling the Information Line on 1800 572 113.

An email or SMS, including a unique 16-digit Secure Access Code will be sent to your nominated email address or mobile. You can use this code to provide an anonymous survey response through an automated telephone service, a secure online form or via a ABS Customer Assistance Team.

Nominate a trusted person to respond on your behalf

If you cannot complete your survey form, you can authorise a trusted person to assist you with your survey, or to complete the survey form on your behalf.

People employed in aged care facilities

People employed in aged care facilities may be asked by residents to provide assistance with the survey as a trusted person. If the person providing care is willing to assist, they should follow the standard process for being a trusted person.

As the survey is voluntary, the resident should make their own decision on whether they want to participate in the survey. 

If they do not wish to participate in the survey they can simply destroy the form. Penalties may apply for providing false or misleading information to the ABS and the form cannot be given to another person for completion instead of being destroyed.