- How we will help you complete your form
- Accessing the National Relay Service
- Nominate a trusted person to respond on your behalf
- Online or telephone response
There is support available for people with an illness, injury or disability who may find completing a postal survey more difficult.
The ABS is working in partnership with the National Relay Service (NRS) to help people who are deaf or have a hearing or speech impairment to complete the survey.
The NRS is a confidential, 24-hour service, available anywhere in Australia.
Making a call:
- TTY/voice calls 133 677
- Speak & Listen 1300 555 727
- SMS relay 0423 677 767
You can also ask a trusted person (a family member or friend) to help you to complete your survey, or to complete the survey on your behalf.
Between 25 September and 20 October 2017, people with an illness, injury or disability can also request a Secure Access Code via the online enquiry form or by calling the Information Line. If you are deaf, or have a hearing or speech impairment, please contact us through the National Relay Service.
An email or SMS, including a unique 16-digit Secure Access Code will be sent to your nominated email address or mobile. The code can be used to provide an anonymous survey response through an automated telephone service, a secure online form or via a ABS Customer Assistance Team.